Garden State Custom Windows LLC, Long Island Custom Windows LLC, Jemico LLC, Atlanta Custom Windows LLC, Greater Toronto Custom Windows Corp, Windows LLC (d/b/a Renewal by Andersen, hereafter “RbA”) respect your privacy. As you use our websites, blogs, social media sites, mobile apps, and electronic communications, your Personal Information may be collected.
“Personal Information” means any information that may be used to identify an individual (or household), including, but not limited to, identifiers (e.g., names, phone numbers, physical mailing addresses, email addresses, social security numbers), familial information (e.g., spouse / partner name, names of children/dependents, birthdates of family members), characteristics of protected classifications (e.g., race, ethnicity), biometric information (e.g., fingerprints, signature), electronic network activity information (e.g., browsing or search history), payment information (e.g., credit information, credit card information), location (e.g., GPS, IP address), employment-related information, education information, or other non-public information unique to you. Personal Information also means information that can be used to identify you when put together with other data, such as your browser type, the URLs of the website(s) you previously visited, your Internet service provider, the operating system of the devices you use, and your Internet protocol (“IP”) Address.
When you provide Personal Information to us on a third-party site, the information you provide may be separately collected by that third party. Only Personal Information collected directly by RbA is covered by this Policy. The information collected by third-party sites are subject to the privacy practices of those third parties. Privacy choices you make with third parties will not apply to our use of your Personal Information collected through our Sites. Also be aware that our Sites contain links to other sites not owned or controlled by RbA, and we are not responsible for the privacy practices of those other sites. Finally, RbA may use third-party services on the Site to provide you a better online experience or for other reasons.
In addition, certain portions of the Sites may request the entry of your contact information, including, but not limited to, the telephone number for your residence or cellular device. By providing such information, you agree and authorize RbA to contact you for the purposes stated below, including, but not limited to, SMS messages (including text messages), calls using a prerecorded message or artificial voice, and calls/messages delivered using an auto telephone dialing system or automatic texting system.
Notwithstanding any current or prior election to opt-in / opt-out of receiving telemarketing, other calls, or SMS messages (including text messages), you hereby expressly consent to and authorize contact by us, our agents, representatives, affiliates, or anyone calling on our behalf for any purposes relating to our products and services, which may include advertising or telemarketing messages. You agree this consent applies to the specific number(s) you have provided to us now or in the future, or numbers we can reasonably associate with your account (through skip trace, caller ID capture or other means). In addition, by providing telephone number(s) you represent that those telephone numbers are your contact and that you will promptly alert us when a particular telephone number is no longer associated with you. Further, you understand that your cellular or mobile telephone provider will charge you according to the type of plan you carry. Any consent you give to RbA may be revoked by you at any time as to each method of communication. If you want your phone number to be on our “Do Not Call List”, please click https://www.donotcall.gov.
RbA’s Sites are neither structured nor intended for users who are minors. RbA does not target, promote, or market products or services to minors. We do not knowingly collect Personal Information from minors, as defined by law. If we discover we have received Personal Information from a person under the age of 13 years, we will take reasonable steps to delete that data as quickly as possible.
RbA collects contact information provided by you when you visit our Sites. This includes, but is not limited to, names and usernames, business name (if applicable), purchase history, billing and shipping addresses, phone numbers, email addresses, the location where you purchased RbA products, and other digital contact information.
RbA collects your payment information when you purchase our products and services. This includes, but is not limited to, information from your credit or debit card, personal check, PayPal account (or other electronic payment service provider), or gift card. Payment information is used for payment processing and fraud prevention. RbA will not use your payment information for any other purpose.
RbA may collect credit and identifier information about you in connection with the purchase, or attempted purchase, of our products and services. This includes, but is not limited to, information from your credit or debit card, personal check, PayPal account (or other electronic payment service provider), or gift card. Payment information is used for payment processing and fraud prevention. RbA will not use your payment information for any other purpose.
RbA may place job openings on the Sites that allow you to provide your Personal Information in connection with an application for employment. We collect your Personal Information, contact instructions, and information related to applicable work experience through online forms and other means.
When you make a claim under one of our written warranties, RbA will collect Personal Information from you relating to the initial purchase of the product to process the warranty request and prevent fraud.
RbA collects information about who you are, what you do, and where you live. This helps us put your feedback about our products and services into context so that we may serve you better in the future.
RbA collects information provided when you communicate with us via blogs, social media sites, other offline communications (e.g., paper mailers, trade show attendance form), or other online or in person communications (e.g., electronic entry forms, contact us forms). In addition, we may require that you provide Personal Information to access more detailed descriptions of our products or services or to better find products and services that we wish to market to you, which will then allow us to engage you in follow-up communications or to verify requests received from you. Further, the Sites sometimes include notices of promotions for which you can submit an online entry.
RbA values your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always optional. The Personal Information collected via polls is aggregated and used to make improvements to the Sites and to develop useful content, features, and promotions for visitors to our Sites. The identity of survey or poll participants is anonymous unless the survey or poll either specifically requests Personal Information or otherwise states information is collected.
We collect information about the browser you are using as you visit our Sites. We may also track the specific pages you visit, the website you came from, or the website you visit once you leave ours.
We may collect information that you provide to us though online forms, information you enter, or otherwise provide to us when purchasing our products or services, completing job applications, entering sweepstakes, or any other methods by which you provide your information, including, but not limited to, Personal Information, to us.
RbA, like other website operators, uses analytic and reporting technologies to automatically record Personal Information, such as Internet domain/host name, IP address, browser software, operating system types (e.g., Mac OS, Windows OS, Android OS), clickstream patterns, and the date/time of Site visit. RbA may aggregate this information to measure how the Sites are being used and to continuously improve content and integrity of the Sites.
If you elect to install the mobile versions or mobile application versions of the Sites, RbA may collect your geographic location, data about your use of the mobile application, the type of device you use and its operating system, unique device identifiers, IP address, and use of mobile coupons in a transaction, among other things.
RbA relies on “cookies” to gather data on who visits the website, track user trends, and remember the preferences of visitors to the Sites, among other things. Some cookies on the Sites collect data using tools from RbA service providers. RbA uses service provider technology to gather certain Personal Information to create activity and trending reports. RbA contracts with service providers for these reporting services.
In addition to the business purposes discussed in the section “Information We Collect About You”, RbA uses Personal Information (collected from you and/or your device) for system administration purposes, to enhance your experience while on our Sites, to market our goods and services, and to otherwise transact or communicate with you. Consistent with applicable law and the choices you make, specific uses may include, but is not limited to, the following:
If you choose to provide RbA with your Personal Information by accessing or using the Sites, we may use that information for legitimate business purposes, including, but not limited to, sharing, selling, or otherwise transferring that information to RbA subsidiaries, RbA affiliates, third parties, and service providers. By “third parties” we mean, without limitation, dealers, distributors, suppliers, service providers, and Renewal by Andersen LLC’s non-corporate-owned retail affiliates. Further, by accessing and continuing to use the Sites, you understand that your Personal Information may be disclosed to RbA’s successors, assigns, or business partners.
These third parties may contact you for various reasons, some examples of which are to:
RbA also contracts with third parties from time to time to provide, maintain, and improve the Sites. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.
RbA does not sell your Personal Information.
RbA follows generally accepted industry standards to protect the Personal Information deemed to be under its control. Wherever your Personal Information may be held within RbA or on its behalf, RbA takes reasonable and appropriate steps to protect your Personal Information from unauthorized access, use or disclosure.
Access to and use of secure areas of our Sites is restricted to authorized users only with a business need to know the Personal Information accessible there. Unauthorized individuals attempting to access these areas of the Sites may be subject to adverse employment actions, criminal prosecution, or civil damages.
RbA may from time to time use third parties to provide content or deliver services, such as, but not limited to e-commerce technology. RbA follows generally accepted industry standards in selecting these third parties, but does not have ultimate control over the security measures used by those third parties.
Moreover, no method of transmission over the Internet or storage of information is guaranteed secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
To the extent that you provide RbA with Personal Information, you may request that RbA provide you with a list of that data for the purposes of review or deletion. For your protection, you will be required to provide proof of your identity when such requests are made.
RbA may not delete certain Personal Information if retention is necessary to comply with Federal and/or State law, complete transactions made at your request, uphold its legal obligations, maintain security and site integrity, or other expected and lawful uses of the Personal Information you provided, including but not limited to the following:
RbA will make reasonable efforts to respond to your request regarding your Personal Information that we hold as soon as practicable or in the time required by law. To make access or deletion requests you may submit a request using any one of the following:
If you live in California and are a consumer of RbA products / services, an applicant for employment with RbA, or believe that RbA may have your Personal Information in its possession, please see our “California Consumer Privacy Notice”.